top of page

Frequent Questions

HB Man with a Van makes moving in London easy. Got a question not covered below?
Message us on Facebook or Instagram

How much notice should I give?

Although our Movers are often available at short notice, it's always best to try and book at least a few days in advance and if possible aim for weekdays which are usually less busy. It also helps if you can mention any flexibility on time or dates you have when completing your request.


How quickly will I receive my quote?

During normal business hours you will usually receive your quote within an hour or so (although it may take a bit longer during busy periods). If you submit your request outside of office hours, you will normally receive your quote the following working morning.


Do the Movers help with the loading and unloading?

Yes, a helpful working driver will assist with all carrying, loading and unloading of the removals van, and the option to hire further helpers as required is usually available for a modest incremental increase on the overall hourly rate.


Can I buy moving boxes from you?

YES from us directly Good quality moving boxes will keep your belongings nice and secure and just makes moving a whole lot easier, see our removal boxes page for more info.

Are all areas of London covered?

Yes, HB removals is London based and normally provide a service covering the entire London postcode area. In addition, long distance removals of a suitable size that either start or finish within London are also carried out.


What size removal van do I need?

Unless you have limited access to your property there's normally no need to specify a removal van size. Just try to be reasonably accurate with your list of items to be moved, particularly the medium ones, to ensure you are allocated a suitable van.


Is there a minimum charge?

Yes, Normally we have a two hour minimum charge policy which is common for most established Movers that cover the whole of London, because they must mitigate for some of the travel time to and from jobs which can be anywhere in London.

What about single items going long distance?

Yes we do  transport single items or small loads going long distance out of London.


Can I move stuff to Europe?

Suitable large moves may be undertaken, but not small loads.


For further info please see Why Use Us or for advice on keeping moving day stress to a minimum see our Moving Tips.

Get a quote the easy way from HB removals.



System which is designed to ensure that the needs of our customers are clearly understood and the services provided consistently meet or exceed their expectations. The company views this as a primary responsibility and to be key to good business practice.

To ensure that we remain a market leader with respect to the quality of our services, we will:-

Comply with all applicable statutory laws and regulations

Follow a concept of continuous improvement and make best use of our management resources in all Quality matters

Communicate our Quality Objectives and our performance against these objectives throughout the company and to interested parties.

Take due care to ensure that activities are safe for employees, associates and sub- contractors and others who come into contact with our work

Work closely with our customers and suppliers to establish the highest Quality standards.

Adopt a forward-looking view on future business decisions, which may have Quality impacts.

Train our staff in the needs and responsibilities of Quality Management

Monitor Quality Objectives for our employees which are measured and used to develop continual improvement of the services provided to our customers.All our staff contribute to the fulfilment of this policy by:

Having a positive commitment to Quality

Responding quickly and efficiently to achieve the performance standards required.

The managed approach which underpins commitment to Quality complies with the international standard ISO 9001:2008 and defines the responsibilities, processes and controls which ensure the effectiveness of all activities that affect the quality of services provided by HB removals.

bottom of page